Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 08:13:21 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:31 AM, 03rd Nov                   User                    My order number 6449896438 is canceled... Can you explain the reason.           11:32 AM, 03rd Nov                 Mohammad                   Hi,
	This is Shafeeque
	Thank you for contacting us.
	
	we apologise for the inconvenience           11:38 AM, 03rd Nov                   User                    What's that reason           11:39 AM, 03rd Nov                 Mohammad                   as i can see that the product is currently not available in our store therefore the order is cancelled           11:40 AM, 03rd Nov                   User                    Once the product will come then you can deliver.... Otherwise I loose my time           11:41 AM, 03rd Nov                 Mohammad                   we request you to order again once the product is available on the website we will update shortly.           11:41 AM, 03rd Nov                   User                    Will you update me?           11:41 AM, 03rd Nov                 Fauzan                   Yes ofcourse, please help me with your email address.           11:42 AM, 03rd Nov                   User                    [email-masked]           11:42 AM, 03rd Nov                   User              
       I have another concern about my delivery           11:42 AM, 03rd Nov                   User                    I placed my order number 6449810100 is delivery to my home address... Please can you change the shipping status I want to collect my item from centrepoint store.           11:43 AM, 03rd Nov                 Fauzan                   Once the order is ready for pickup, the status will automatically change.           11:44 AM, 03rd Nov                 Fauzan                   We will update you regarding your order on the same email address.           11:45 AM, 03rd Nov                   User                    Actually there was no option for click and collect so I was select shipping on my address.           11:47 AM, 03rd Nov                   User                    6449810100 plz change the statue so I can collect from store bcz I have two more orders click and collect from store           11:48 AM, 03rd Nov                 Fauzan                   We sincerely apo
 logize however, once an order has already been placed we are unable to make any changes to it. However, rest assured once there are updates on your order they will reflect in your order status history as well.           11:50 AM, 03rd Nov                 Fauzan                   As I can see this order was placed on Nov 2, 2019.           11:50 AM, 03rd Nov                 Fauzan                   Orders take up to 2-3 business days to deliver.\           11:50 AM, 03rd Nov                   User                    If I couldn't able to collect so what will happene another solution           11:54 AM, 03rd Nov                 Fauzan                   You can try cancelling the order from within your account. If that is successful, once you have received the refund you can simply go ahead and place a new order for the same items as click and collect.           11:55 AM, 03rd Nov                   User                    I try it new order but same no click and collect option... Is it
  any problem in system?           11:57 AM, 03rd Nov                 Fauzan                   One moment please. Let me check the items that you have placed an order for.           11:57 AM, 03rd Nov                 Fauzan                   I have checked and it appears that one item in your order is not available in click and collect option.           12:01 PM, 03rd Nov                   User                    Which item?           12:01 PM, 03rd Nov                 Fauzan                   Lightly Padded Bikini Bra with Adjustable Straps and Lace Detail           12:02 PM, 03rd Nov                   User                    OK           12:02 PM, 03rd Nov                   User                    Which courier company will deliver my order?           12:03 PM, 03rd Nov                   User                    I will try to contact with them....           12:03 PM, 03rd Nov                 Fauzan                   There is no courier assigned to your order as of yet. Orders can ta
 ke up to 24 hours to process. Once processed a courier will be assigned to you and you will  receive an email containing the tracking details.           12:05 PM, 03rd Nov                 Fauzan                   Are we still connected?           12:07 PM, 03rd Nov                   User                    Yes           12:07 PM, 03rd Nov                   User                    OK thanks           12:08 PM, 03rd Nov                 Fauzan                   You're most welcome.           12:11 PM, 03rd Nov                 Fauzan                   Is there anything else I can assist you with today?           12:11 PM, 03rd Nov                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:12 PM, 03rd Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/225676