Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 07:03:24 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:47 AM, 03rd Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:47 AM, 03rd Nov                   User                    last day i placed one order but today morning in received an email that one item in your order is being cancelled order number is 6449894045.           10:48 AM, 03rd Nov                 Fauzan                   How may I help you?           10:48 AM, 03rd Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:48 AM, 03rd Nov                   User                    i just want to say that those shoes were my favorite and were available in stock at the time of order. now if you were out of stock for that specific size then you must tel
 l me for choosing another size instead of canceling the item           10:49 AM, 03rd Nov                 Fauzan                   Thank you for holding up and sorry for the inconvenience that caused           10:50 AM, 03rd Nov                 Fauzan                   we have cancelled one item  Floaters with Hook and Loop Closure and Applique Detail because the item is out of stock or it is not in saleable condition           10:52 AM, 03rd Nov                   User                    but there must be an option for choosing another size           10:52 AM, 03rd Nov                 Fauzan                   and the refund has been done from our side on 2 Nov 2019           10:52 AM, 03rd Nov                   User                    ohk           10:52 AM, 03rd Nov                   User                    another this is that i placed an order number 6449489293 on 29 October but until now i didn't receive it. how much more time will it take so that i may pick the order from your 
 store           10:52 AM, 03rd Nov                 Fauzan                   we are really sorry for the inconvenience           10:52 AM, 03rd Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:53 AM, 03rd Nov                 Fauzan                   Thank you for holding up           10:53 AM, 03rd Nov                   User                    ok           10:55 AM, 03rd Nov                 Fauzan                   we would like to inform you that the click and collect order take 4 to 5 working days to be ready for collection           10:55 AM, 03rd Nov                   User                    ok           10:56 AM, 03rd Nov                 Fauzan                   and your order was placed on 29 Oct           10:56 AM, 03rd Nov                   User                    yes           10:56 AM, 03rd Nov                 Fauzan                   and on 1-2 Nov is weekend           10:57 AM, 03rd Nov   
               Fauzan                   your order is under shipping to the store and it will be ready for collection within 1-2 working days           10:57 AM, 03rd Nov                   User                    one last thing plz tell me that i have to pickup the order from Slam mall thats too far away for me. if i have to return something then there is another centrepoint near to me may be 1 km away but i think there is no facility of click and collect. can you check it. its address is Centrepoint Prince Alfawaz jeddah near Lulu hyper market           10:58 AM, 03rd Nov                   User                    this centrepoint is not new one. its may be 5 years old but untill now there is no click and collect facility its name is never shown in your stores list when i buy online           10:59 AM, 03rd Nov                 Fauzan                   we are sorry if you want to change the store for the collection           10:59 AM, 03rd Nov                   User                   
  no no i dont want to change store collection           10:59 AM, 03rd Nov                   User                    im just asking for future           10:59 AM, 03rd Nov                 Fauzan                   ok           10:59 AM, 03rd Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:00 AM, 03rd Nov                   User                    ok           11:00 AM, 03rd Nov                 Fauzan                   Thank you for holding up           11:01 AM, 03rd Nov                 Fauzan                   We are sorry the store that you have mentioned is not available for click and collection           11:02 AM, 03rd Nov                   User                    ok dear           11:02 AM, 03rd Nov                   User                    thankyou           11:02 AM, 03rd Nov                 Fauzan                   Is there anything else I can help you with?           11:02 AM, 03rd Nov       
             User                    no thx           11:02 AM, 03rd Nov                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:03 AM, 03rd Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/225593