Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 06:45:48 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           10:21 AM, 03rd Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:25 AM, 03rd Nov                 Fauzan                   How may I help you?           10:29 AM, 03rd Nov                   User                    i want to buy from online ..through sadad .. i have balance in sadad acount ,,i try so many times but not sucseed           10:30 AM, 03rd Nov                 Fauzan                   we are sorry for the inconvenience           10:32 AM, 03rd Nov                   User                    can u update me  regarding this issue plz           10:33 AM, 03rd Nov                 Fauzan                   please make sure that your card have the access to pay  online           10:33 AM, 03rd Nov                 Fauzan           
         and also there is some issues on paying through sadad           10:34 AM, 03rd Nov                   User                    yes ,,through online ,,before i did so many shopping with same card           10:34 AM, 03rd Nov                 Fauzan                   please use other payment option to avoid this kind or error           10:35 AM, 03rd Nov                   User                    yesterday i try my amount deducted but i not got a confirmation msg from center point /land mark group           10:35 AM, 03rd Nov                 Fauzan                   Can you please share your registered email address.           10:36 AM, 03rd Nov                   User                    [email-masked]           10:37 AM, 03rd Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:37 AM, 03rd Nov                   User                    k           10:37 AM, 03rd Nov                 Fauzan        
            Thank you for holding up           10:38 AM, 03rd Nov                   User                    k           10:39 AM, 03rd Nov                 Fauzan                   As per our records you have made 2 orders yesterday and both of them is not conformed due to sadad payment error, and we have not charge you for the both order           10:40 AM, 03rd Nov                 Fauzan                   if the money has deducted please contact you bank for more information           10:40 AM, 03rd Nov                 Fauzan                   Is there anything else I can help you with?           10:43 AM, 03rd Nov                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:45 AM, 03rd Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/225569