Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 06:45:12 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello i ordered to centerpoint and already paid thru visa card. Last night i received message that my order was cancelled           10:25 AM, 03rd Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:26 AM, 03rd Nov                   User                    order number is 6449847104.           10:26 AM, 03rd Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:26 AM, 03rd Nov                   User                    We’ve cancelled the products you’ve requested from order 6449847104. We look forward to seeing you again soon!           10:27 AM, 03rd Nov                   User                    Thats the message i received last night           10:27 AM, 03rd Nov                 Fauzan                   Thank you for holding up           10:27 AM, 03rd Nov                 Fauzan                   we are cancelled one item  Giggles Changing Mat - 45x60 cms because the item is out of stock and the remain items is under shipping to you           10:29 AM, 03rd Nov                   User                    How it will be refund to me? Because its paid already           10:30 AM, 03rd Nov                 Fauzan                   the refund has been done to your account on 2 Nov and it may take additional 4 to 15 working days to reflect on you account as per your bank norms           10:32 AM, 03rd Nov                   User                    It takes too long...           10:32 AM, 03rd Nov                   User                    Nothing is in my account. No refund yet           10:34 AM, 03rd Nov                 Fauzan                   as i update you the refund has been done from our side and extra time is depend on your bank norms           10:36 AM, 03rd Nov                 Fauzan                   Is there anything else I can help you with?           10:37 AM, 03rd Nov                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 03rd Nov                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:44 AM, 03rd Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/225566