Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Nov 2019 10:05:50 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello i cancelled an order 3 weeks ago  # 8357157205  and still didnt get my refund back           01:33 PM, 01st Nov                   User                    The email said "Your refund is on its way and you should receive it in no later than 15 days"           01:34 PM, 01st Nov                   User                    I cancelled on Oct 10 it is now Nov 1           01:34 PM, 01st Nov                   User                    It has been 3 weeks           01:34 PM, 01st Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:39 PM, 01st Nov                 Fauzan                   sorry for the delay in response           01:40 PM, 01st Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the inform
 ation.           01:40 PM, 01st Nov                 Fauzan                   we are sorry for the delay and inconvenience           02:03 PM, 01st Nov                 Fauzan                   we have raised a request to our relevant team to deliver the order as soon as possible and we will update you on your email           02:04 PM, 01st Nov                 Fauzan                   sorry for the mistake 
we raised a request to refund the amount to your bank account as soon as possible           02:05 PM, 01st Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/223050