Subject: Ticket Assigned - Conversation with Waseem Haider
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 01 Nov 2019 10:01:40 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Waseem Haider Waseem Haider                    I am unable to make an online order due to payment failed error msg           01:09 PM, 01st Nov                   Waseem Haider                    AAnyone there           01:11 PM, 01st Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:11 PM, 01st Nov                 Fauzan                   can you please share your email address           01:12 PM, 01st Nov                   Waseem Haider                    [email-masked]           01:13 PM, 01st Nov                   Waseem Haider                    I am unable to make an online order due to payment failed error msg           01:13 PM, 01st Nov                   Waseem Haider                    I complained several times           01:14 PM, 01st Nov                 Fa
 uzan                   can you please conform that are you trying to place the order from UAE           01:14 PM, 01st Nov                   Waseem Haider                    BBut there is no response to my complain           01:14 PM, 01st Nov                   Waseem Haider                    YYes           01:15 PM, 01st Nov                 Fauzan                   I mean are now living in UAE           01:15 PM, 01st Nov                   Waseem Haider                    Yes yes yes i live in uae           01:15 PM, 01st Nov                 Fauzan                   ok           01:15 PM, 01st Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           01:16 PM, 01st Nov                   Waseem Haider                    YYes plz           01:16 PM, 01st Nov                 Fauzan                   Thank you for holding up           01:17 PM, 01st Nov                   Waseem Haider                    NNp       
     01:18 PM, 01st Nov                 Fauzan                   please conform with us that have you open a VPN on your mobile           01:18 PM, 01st Nov                   Waseem Haider                    yyes           01:18 PM, 01st Nov                 Fauzan                   can you please close the VPN and try to place the order           01:19 PM, 01st Nov                   Waseem Haider                    II did           01:19 PM, 01st Nov                   Waseem Haider                    didm           01:19 PM, 01st Nov                 Fauzan                   because due to some security it may not accept the payment           01:20 PM, 01st Nov                   Waseem Haider                    MMany times           01:20 PM, 01st Nov                   Waseem Haider                    Vpn is closed and still cnt make any payment on ur landmark only           01:23 PM, 01st Nov                 Fauzan                   as i have checked that the current location of your
  device is not in UAE           01:23 PM, 01st Nov                   Waseem Haider                    II live in pakistan my husband lives in uae           01:23 PM, 01st Nov                   Waseem Haider                    HHe tried to place order many times           01:24 PM, 01st Nov                   Waseem Haider                    ?           01:27 PM, 01st Nov                 Fauzan                   kindly check you mobile setting that the location of your device  is UAE           01:27 PM, 01st Nov                   Waseem Haider                    What if i signout 4m this device is it going to help           01:30 PM, 01st Nov                   Waseem Haider                    aand this never happened b4           01:30 PM, 01st Nov                   Waseem Haider                    II ordered 4m this device several times           01:30 PM, 01st Nov                   Waseem Haider                    CCan u reply a bit quicker           01:32 PM, 01st Nov              
    Fauzan                   sorry for the delay in response           01:34 PM, 01st Nov                 Fauzan                   please can you try to place the order by a browser           01:35 PM, 01st Nov                   Waseem Haider                    II did           01:36 PM, 01st Nov                   Waseem Haider                    ppayment failed           01:37 PM, 01st Nov                 Fauzan                   sorry for the inconvenience           01:37 PM, 01st Nov                 Fauzan                   can you please share the mobile model and OS version to raised a request to our relevant team to check and fix this issue ASAS           01:39 PM, 01st Nov                   Waseem Haider                    Samsung A5           01:41 PM, 01st Nov                   Waseem Haider                    ssale will end tomorrow and you guys are raising requests           01:41 PM, 01st Nov                 Fauzan                   can you please share the android versio
 n           01:41 PM, 01st Nov                 Fauzan                   we are really sorry for the inconvenience that caused           01:42 PM, 01st Nov                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           01:50 PM, 01st Nov                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:01 PM, 01st Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/223036