Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 13:00:00 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:36 PM, 31st Oct                   User                    The website keeps giving me this error while making a payment thru card           04:37 PM, 31st Oct                   User                    We're sorry, your payment attempt has failed. Please check your details and try again.           04:37 PM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           04:48 PM, 31st Oct                 Fauzan                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.           04:49 PM, 31st Oct                 Fauzan                   Please let us know if the issue is still happening after following those steps. We will be happy to investigate further.           
 04:49 PM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:54 PM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:59 PM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/222099