Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 11:47:05 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:13 PM, 31st Oct                   User                    I ordered clothes on click and collect, i want to know when can i pickup from store           03:13 PM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:18 PM, 31st Oct                   User                    Hello fauzan           03:19 PM, 31st Oct                   User                    I ordered clothes on click and collect, i want to know when can i pickup from store           03:20 PM, 31st Oct                   User                    Are you there?           03:27 PM, 31st Oct                 Fauzan                   Can you please share your order number           03:29 PM, 31st Oct                 Fauzan                   sorry for the delay in response           03:29 PM, 31st Oct                   User                    Yes           03:30 PM, 31st Oct                   User                    Thank you for placing your Click & Collect order 6449637101. We’ll let you know when it’s ready for collection.           03:31 PM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           03:35 PM, 31st Oct                   User                    Okay           03:35 PM, 31st Oct                 Fauzan                   as per our records the order is placed on 31 Oct and the click and collect orders take 4 to 5 working days to be ready for collection           03:37 PM, 31st Oct                   User                    Okay           03:37 PM, 31st Oct                   User                    Is there any way i keep it up today?           03:37 PM, 31st Oct                   User                    It's urgent           03:37 PM, 31st Oct                   User                    I have a flight Saturday night           03:37 PM, 31st Oct                 Fauzan                   we are sorry           03:38 PM, 31st Oct                   User                    I can keep it up from anywhere you want           03:38 PM, 31st Oct                   User                    I can keep it up from anywhere you want           03:38 PM, 31st Oct                 Fauzan                   we are sorry to deliver the order within two days           03:39 PM, 31st Oct                   User                    Urgent it is           03:40 PM, 31st Oct                   User                    If you can           03:40 PM, 31st Oct                 Fauzan                   sorry sir i cant           03:40 PM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:42 PM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:46 PM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221957