Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 10:40:56 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           01:58 PM, 31st Oct                   User                    I have Shukran           01:59 PM, 31st Oct                   User                    how can I put my shukran details?           02:00 PM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:06 PM, 31st Oct                 Fauzan                   sorry for the delay in response           02:06 PM, 31st Oct                   User                    How do I earn the Shukran?           02:06 PM, 31st Oct                 Fauzan                   You’ll first need to create a SplashFashions.com account.

If you already have a SplashFashions.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases.           02:08 PM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           02:17 PM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:25 PM, 31st Oct                   User                    yes           02:26 PM, 31st Oct                   User                    I did that and it doesnt work           02:26 PM, 31st Oct                 Fauzan                   Can you please share your registered email address.           02:26 PM, 31st Oct                   User                    [email-masked]           02:27 PM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:27 PM, 31st Oct                   User                    can i proceed now with my purchase or wait till you sorted the issue with my Shukran?           02:27 PM, 31st Oct                   User                    Ok           02:27 PM, 31st Oct                 Fauzan                   Thank you for holding up           02:30 PM, 31st Oct                 Fauzan                   We have checked on your account details and see that you are trying to link your Shukran card, however it is locked because the verification step was not completed.  This may be as you mentioned the contact number on your Shukran account could be different to the one on the Splash account. In that case, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at Splash account.
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We give you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
To link your Shukran card, please follow the below steps:

1- Log in your account.
2- Go to My account > Shukran > Link your account here.
3- Follow the provided steps on the webpage

After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           02:32 PM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           02:35 PM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:37 PM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:40 PM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221808