Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 07:42:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:12 AM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:13 AM, 31st Oct                   User                    Okay , I need your help           11:13 AM, 31st Oct                 Fauzan                   How may I help you?           11:13 AM, 31st Oct                   User                    I had order on the date 19-10-219 and I want return partially .i was trying to contact your office by phone two times ...but the carrier still not pick it up           11:15 AM, 31st Oct                   User                    so ,what is wrong ?           11:15 AM, 31st Oct                 Fauzan                   Can you please share your order number           11:16 AM, 31st Oct                 Fauzan                   Hi, 
 I'm not getting a response from you. Are we still connected?           11:18 AM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:21 AM, 31st Oct                   User                    6448547299           11:24 AM, 31st Oct                   User                    Sorry I am late           11:24 AM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:24 AM, 31st Oct                   User                    okay           11:25 AM, 31st Oct                   User                    R u there?           11:27 AM, 31st Oct                 Fauzan                   we are sorry for the delay           11:28 AM, 31st Oct                 Fauzan                   i will create an new return request for those items           11:28 AM, 31st 
 Oct                   User                    Ok , when the carrier will come to pick up it           11:29 AM, 31st Oct                 Fauzan                   with in 3-4 working days           11:29 AM, 31st Oct                 Fauzan                   and you have an option to return the items at any centrepoin store           11:32 AM, 31st Oct                   User                    No problem send the carrier to my location as usual           11:33 AM, 31st Oct                   User                    Thank you           11:34 AM, 31st Oct                 Fauzan                   ok as you want           11:37 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           11:37 AM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221477