Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 06:51:47 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           10:25 AM, 31st Oct                 Fauzan                   مرحبا معك فوزان يسرني أن أساعدك.           10:27 AM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:29 AM, 31st Oct                   User                    i have placed on order yesterday and I will collect.           10:29 AM, 31st Oct                   User                    but I need it urgent           10:29 AM, 31st Oct                   User                    how can I check collection date possibility?           10:30 AM, 31st Oct                   User                    is it possible to collect today?           10:30 AM, 31st Oct                 Fauzan                   Can you please share your order number           10:31 AM, 31st Oct                   User                    9758939894           10:32 AM, 31st Oct                   User                    ?           10:34 AM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:36 AM, 31st Oct                   User                    sure           10:36 AM, 31st Oct                 Fauzan                   as per our records the order was placed on 30 Oct and the click and collect order take 4 to 5 working days to be available for collection  and your order will be available for collection within 3-4 working days           10:39 AM, 31st Oct                   User                    it is so long, it is not available ready in any of the stores to collect latest saturday morning?           10:39 AM, 31st Oct                   User                    or tomorrow?           10:39 AM, 31st Oct                 Fauzan                   we are sorry the time frame is 4 to 5 working days           10:40 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           10:45 AM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:49 AM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:51 AM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221414