Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 06:31:05 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey der           10:08 AM, 31st Oct                   User                    This is regarding order no- 6449600293           10:09 AM, 31st Oct                   User                    Is this order placed?           10:09 AM, 31st Oct                   User                    Can u tell me the status of this order           10:09 AM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:10 AM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:10 AM, 31st Oct                   User                    Sure           10:10 AM, 31st Oct                 Fauzan                   thank you for holding up           10:11 AM, 31st Oct                 Fauzan                   your order is in progress and it will deliver to you within 2-4 working days           10:12 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           10:12 AM, 31st Oct                   User                    But           10:12 AM, 31st Oct                   User                    I got a mail which says           10:12 AM, 31st Oct                   User                             10:13 AM, 31st Oct                   User                    But in app order history  it shows that the order is placed successfully           10:13 AM, 31st Oct                   User                    So what am i suppose to assume is my order confirmed  or not?           10:14 AM, 31st Oct                   User                    Mail says something  app order history  says something           10:14 AM, 31st Oct                 Fauzan                   you have asked me about this order no. 6449600293           10:16 AM, 31st Oct                   User                    Yes           10:17 AM, 31st Oct                   User                    How much time will u take to reply           10:17 AM, 31st Oct                   User                    Say me clearly is my order placed or not if it is placed then y did i get this mail           10:18 AM, 31st Oct                   User                             10:19 AM, 31st Oct                 Fauzan                   We would like to inform you that your payment for the order #6449600251was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number # 6449600293.
Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.
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In this case too, we have only charged you once for order # 6449600293. If you can see multiple charges for the same order, please get back to us and attach the screenshot of the statement as reference to help us understand the issue better.           10:19 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           10:20 AM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:24 AM, 31st Oct                   User                    Yes           10:27 AM, 31st Oct                   User                    Wait           10:27 AM, 31st Oct                   User                    Nothing else thank you           10:29 AM, 31st Oct                   User                    Bye           10:29 AM, 31st Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           10:30 AM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221385