Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 06:19:39 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           09:46 AM, 31st Oct                   User                    well i am not concerned about the bank transaction it has not been charged.           09:47 AM, 31st Oct                   User                    all i am concerned about is i have a centerpoint gift card which i was using in this purchase.           09:47 AM, 31st Oct                   User                    of AED 100. which is now on hold as the order was not placed. So i want you to cancel the above mentioned order so i can use the gift card again           09:48 AM, 31st Oct                   User                    you want the gift card number???           09:48 AM, 31st Oct                   User                    which i am trying to place and order it says gift card has insufficient balance.           09:49 AM, 31st Oct                 Fauzan
                    yes please           09:49 AM, 31st Oct                   User                    did you go through my above concern?           09:50 AM, 31st Oct                 Fauzan                   i will raised your request to our team to fix this issue as soon as possible           09:55 AM, 31st Oct                   User                    hope you understood what i ment?           09:56 AM, 31st Oct                   User                    go you want the gift card number?           09:56 AM, 31st Oct                 Fauzan                   as per your concern that you have used a gift card but the order is canceled due to payment issue and the gift card now is not valid to use           10:02 AM, 31st Oct                   User                    so can i use the gift card now or no? in howmany hours can i use?           10:03 AM, 31st Oct                 Fauzan                   so please share the gift card number to raised a request to our relevant team to check
  and fix this issue           10:03 AM, 31st Oct                 Fauzan                   we will update you on your email once we fixed it           10:03 AM, 31st Oct                   User                    1571694992111820000680614           10:03 AM, 31st Oct                   User                    is the gift card number           10:04 AM, 31st Oct                 Fauzan                   yes           10:04 AM, 31st Oct                 Fauzan                   can you please share your email address           10:05 AM, 31st Oct                   User                    [email-masked]           10:05 AM, 31st Oct                 Fauzan                   Thank you for providing us the details           10:06 AM, 31st Oct                   User                    when can i expect to get it resolved?           10:06 AM, 31st Oct                 Fauzan                   we will update you on email once fixed it           10:07 AM, 31st Oct                 Fauzan     
               1-2 working days           10:07 AM, 31st Oct                   User                    can you please try for today           10:07 AM, 31st Oct                   User                    as i i dont want to miss out on the deals and i want to use it for a purchase           10:07 AM, 31st Oct                 Fauzan                   we will try our best to solve it as soon as possible           10:08 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           10:15 AM, 31st Oct                   User                    thats it           10:17 AM, 31st Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           10:19 AM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221373