Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 06:07:39 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi there           09:22 AM, 31st Oct                   User                    hello           09:32 AM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:32 AM, 31st Oct                   User                    hi           09:32 AM, 31st Oct                   User                    i have just placed an order and i didnt get any confirmation email           09:32 AM, 31st Oct                   User                    can you check with my details           09:32 AM, 31st Oct                   User                    i am trying since past 1 and half hour           09:32 AM, 31st Oct                   User                    and use click and collect and also use cards           09:33 AM, 31st Oct                   User                  
   everytime it says payment failed           09:33 AM, 31st Oct                   User                    because of this i have to pay extra aed20 delivery charges           09:33 AM, 31st Oct                   User                    this is not right!           09:33 AM, 31st Oct                   User                    Fauzan , are you there  ?           09:35 AM, 31st Oct                 Fauzan                   sorry for the delay in response           09:37 AM, 31st Oct                 Fauzan                   Can you please share your registered email address.           09:37 AM, 31st Oct                   User                    [email-masked]           09:38 AM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:38 AM, 31st Oct                   User                    sure           09:38 AM, 31st Oct                   User                    there are 3 items           
 09:38 AM, 31st Oct                   User                    Juniors Chequered Waistcoat with Pocket Detail           09:39 AM, 31st Oct                   User                    juniors printed shirt           09:40 AM, 31st Oct                   User                    long sleeve           09:40 AM, 31st Oct                   User                    juniors flat shorts           09:40 AM, 31st Oct                 Fauzan                   can you please update the app to the latest version and then try again due to there is no issue on our website           09:42 AM, 31st Oct                   User                    am using a desktop           09:43 AM, 31st Oct                 Fauzan                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.           09:43 AM, 31st Oct                 Fauzan                   Please let us know if the issue is still happening after following those steps. We will be h
 appy to investigate further.           09:43 AM, 31st Oct                   User                    i did all of this           09:44 AM, 31st Oct                   User                    so there is no order place           09:44 AM, 31st Oct                   User                    from my name sent  to al khail gate           09:45 AM, 31st Oct                   User                    do i have ot order agaim           09:45 AM, 31st Oct                   User                    to order again           09:45 AM, 31st Oct                 Fauzan                   can you please share the error screenshot           09:48 AM, 31st Oct                   User                    which screen shot           09:49 AM, 31st Oct                   User                    i have use cash on delivery now           09:49 AM, 31st Oct                   User                    all am asking if the order i placed and i gave you my email already if it has gone through           09:49 AM, 31st O
 ct                   User                    as i didnt receive an email from babyshop           09:50 AM, 31st Oct                   User                    can you just tell me if you can see any order from my email for those 3 items and if not i will order again           09:50 AM, 31st Oct                 Fauzan                   as per the email you have provided the last order was on 2 Oct 2019           09:51 AM, 31st Oct                   User                    ok thanks           09:55 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           09:58 AM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:04 AM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:07 AM, 31st Oct               
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