Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Oct 2019 05:43:19 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i wanted to apply for order cancellation/ removal from your system as the order didnt go through and gift card is stuck           09:31 AM, 31st Oct                   User                    Order Number 9758946599           09:31 AM, 31st Oct                   User                    Can you kindly help me do that ASAP           09:32 AM, 31st Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:35 AM, 31st Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:35 AM, 31st Oct                 Fauzan                   We would like to inform you that your payment for the order #9758946599 was not successful.
Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           09:36 AM, 31st Oct                 Fauzan                   Is there anything else I can help you with?           09:37 AM, 31st Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:40 AM, 31st Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:43 AM, 31st Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221333