Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Oct 2019 12:05:12 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           02:31 PM, 30th Oct                   User                    My Order #9758591774.. goods have been delivered. 
I am supposed to earn 20 Shukrans with this order.
But shukrans card no. 1800 0002 9795 7148 showing 0 balance. please update me.           02:34 PM, 30th Oct                   User                    it says points will be added once goods delivered.           02:35 PM, 30th Oct                   User                    How can I get the points added.           02:35 PM, 30th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:00 PM, 30th Oct                 Fauzan                   we are sorry for the delay in response           03:01 PM, 30th Oct                   User                    hi,           03:01 PM, 30th Oct                   User                    Points have not yet added to my card..           03:01 PM, 30th Oct                   User                    As explained above.           03:01 PM, 30th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           03:02 PM,
  30th Oct                   User                    yes please.           03:02 PM, 30th Oct                 Fauzan                   the point will be add after 14 days from the date you have received the order           03:05 PM, 30th Oct                 Fauzan                   Is there anything else I can help you with?           03:05 PM, 30th Oct                   User                    there was an earlier purchase i did.. At that time i didnt apply for a card. if I sent you the order details can I get the points for that purchase also.           03:06 PM, 30th Oct                 Fauzan                   Yes, you can still earn Shukrans, but you must link your MaxFashion.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.           03:23 PM, 30th Oct                 Fauzan                   Is there anything else I can help you with?           03:23 PM, 30th Oct                   User    
                 how to do this           03:24 PM, 30th Oct                 Fauzan                   it will be automatically credited to your Shukran account.           03:28 PM, 30th Oct                   User                    understood... but when I did that purchase, Shukran account.is not created.           03:29 PM, 30th Oct                 Fauzan                   As i can see that your account is already linked with shukran card on 27 Oct 2019           03:32 PM, 30th Oct                   User                    previous Order #9757852063 on 
18 Oct 2019 - 01:07 PM           03:33 PM, 30th Oct                   User                    I am asking about the points earned for above order.           03:34 PM, 30th Oct                 Fauzan                   till now the point is not added for this order           03:47 PM, 30th Oct                 Fauzan                   Is there anything else I can help you with?           03:49 PM, 30th Oct                   User                    so how can it get points for the purchase done on 18th Oct           03:50 PM, 30th Oct                 Fauzan                   it will be automatically credited to your Shukran account.           03:55 PM, 30th Oct                   User                    when Can I check my balance again           03:56 PM, 30th Oct                   User                    to verify the points for my recent purchases have been added to the card           03:56 PM, 30th Oct                 Fauzan                   after 5 days           04:00 PM, 30th Oct 
                 Fauzan                   Is there anything else I can help you with?           04:03 PM, 30th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           04:04 PM, 30th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/220391