Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Oct 2019 09:10:47 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           12:14 PM, 30th Oct                   User                    I’ve been trying to get an update on my order. I’ve sent an email as well for the same.           12:15 PM, 30th Oct                   User                    It’s my daughters Halloween party tomorrow in school and I still haven’t received any mail or text to collect the ordered items           12:15 PM, 30th Oct                   User                    I           12:16 PM, 30th Oct                   User                    May I please kindly request an update?           12:17 PM, 30th Oct                 Fauzan                   Hi Good morning,           12:27 PM, 30th Oct                   User                    Hey there           12:27 PM, 30th Oct                 Fauzan                   Please wait a while so we can check what is happening           12:27 PM, 30th Oct                   User                    Thanx           12:28 PM, 30th Oct                 Fauzan                   your order number please?           12:28 PM, 30th Oct                   User                    sure           12:28 PM, 30th Oct                   User                    I’ve attached it above           12:29 PM, 30th Oct                   User                    The details           12:29 PM, 30th Oct                   User                             12:29 PM, 30th Oct                   User                    I’ve sent it again           12:29 PM, 30th Oct                   User                    Did you get it?           12:30 PM, 30th Oct                 Fauzan                   We are facing some technical problem in our system, please be online with patience.           12:32 PM, 30th Oct                   User                    No problem           12:32 PM, 30th Oct                 Fauzan                   your order is not shipped yet, we will raise your query to our concerned team to deliver it to as soon as possible.           12:41 PM, 30th Oct                   User                    May I have a contact number           12:43 PM, 30th Oct                   User                    Of the concerned department           12:43 PM, 30th Oct                   User                    I’ve been going back n forth requesting your support team and what not           12:43 PM, 30th Oct                   User                    I need to talk to the concerned department           12:44 PM, 30th Oct                   User                    The number given on the app isn’t working           12:44 PM, 30th Oct                   User                    I’ve tried several times           12:45 PM, 30th Oct                 Fauzan                   Please send us your contact number, so we can arrange a call for you           12:48 PM, 30th Oct                 Fauzan                   your order under shipping and it will deliver to the store within 2-3 working days           01:03 PM, 30th Oct                 Fauzan                   Is there anything else I can help you with?           01:04 PM, 30th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           01:07 PM, 30th Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:10 PM, 30th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/220052