Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 13:25:45 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           05:14 PM, 29th Oct                   User                    how r u           05:15 PM, 29th Oct                   User                    I received my order of two pieces shoes from Shoemart Red. No 9758723272           05:15 PM, 29th Oct                   User                    today           05:16 PM, 29th Oct                   User                    and the size is little small I want to change it both  to size EU41 .           05:17 PM, 29th Oct                   User                    can u pls. arrange ti change it for me and send it to same location take the old order and replace it with the new order pls. ?           05:17 PM, 29th Oct                 Fauzan                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 
You can contact our customer support team on (80074636278) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             05:18 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           05:19 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           05:23 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/219043