Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 12:51:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           04:26 PM, 29th Oct                   User                    every time i pay for the order through Riyadh Bank Sadad. they deduct high charges for the transaction           04:26 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           04:31 PM, 29th Oct                   User                    i explained my problem in above           04:32 PM, 29th Oct                   User                    every time i pay for the order through Riyadh Bank Sadad. they deduct high charges for the transaction           04:32 PM, 29th Oct                   User                    now 10 minutes ago i placed an order online through your website and they took 7 riyal charges but the invoice doesnt include these charges           04:33 PM, 29th Oct 
                 Fauzan                   Can you please share your order number or registered email address.           04:34 PM, 29th Oct                   User                    [email-masked]           04:35 PM, 29th Oct                   User                    order number is 6449458844.           04:35 PM, 29th Oct                   User                    actual payment is SAR. 159 and you sent me invoice for SAR. 159 but amount deducted is else           04:35 PM, 29th Oct                 Fauzan                   as per our records we have charge only 159 SAR for this order           04:38 PM, 29th Oct                   User                    then how may i know the exact thing           04:38 PM, 29th Oct                   User                    the same thing repeated in start of October           04:39 PM, 29th Oct                 Fauzan                   and if more than that have been deducted from your account please back to your bank for more informatio
 n           04:39 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           04:43 PM, 29th Oct                   User                    no thankx           04:44 PM, 29th Oct                   User                    no any good response from your helpline ever           04:44 PM, 29th Oct                   User                    i have account in Alawwal Bank but your system doesnt not accept payment from this bank. it only accepts Riyadh bank. it means you have selected Riyadh bank then you should ask them that why they are deducting more and more amounts           04:45 PM, 29th Oct                 Fauzan                   we would like to inform you that we are accepting all Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.           04:47 PM, 29th Oct                   User                    i have two master cards of Alawwal bank but everytime i tried to pay fro
 m there           04:48 PM, 29th Oct                   User                    but rejected           04:48 PM, 29th Oct                 Fauzan                   it maybe an issue on the bank           04:48 PM, 29th Oct                   User                    ok dear thx           04:49 PM, 29th Oct                 Fauzan                   please try another option of the payment           04:49 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           04:49 PM, 29th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           04:51 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218985