Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 12:22:36 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    All I need           03:31 PM, 29th Oct                   User                    my order           03:31 PM, 29th Oct                   User                    just send it to me           03:32 PM, 29th Oct                   User                    6449029282           03:32 PM, 29th Oct                   User                    This is the order number           03:33 PM, 29th Oct                   User                    This is the wrong item was send           03:33 PM, 29th Oct                   User                    This is the correct item           03:33 PM, 29th Oct                   User                    plz send to me the correct item           03:34 PM, 29th Oct                   User                    your participate was appropriate           03:34 PM, 29th Oct                   User                    thx           03:34 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           04:12 PM, 29th Oct                 Fauzan                   sorry for the delay n response           04:12 PM, 29th Oct                 Fauzan                   we are sorry for the inconvenience that caused           04:13 PM, 29th Oct                 Fauzan                   We are very sorry to hear that you have received an incorrect product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (Centrepoint) store across the KSA.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:14 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           04:15 PM, 29th Oct                 Fauzan                   Hi, 

Looks like we are not connected.

Please feel free to reach out to us on 8001111027 ( Centrepoint ) or you can drop us an email – [email-masked] (Centrepoint).

Thank you for shopping with us.           04:22 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218934