Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 11:06:11 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:37 PM, 29th Oct                   User                    I have been trying to order online           02:37 PM, 29th Oct                   User                    I put a gift voucher and tried to pay           02:37 PM, 29th Oct                   User                    My payment got declined, no order was placed and now it says that the gift card has been used           02:37 PM, 29th Oct                   User                    My order is still in the basket           02:38 PM, 29th Oct                   User                    Kindly assist me with it           02:38 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:39 PM, 29th Oct                   User                    Can you read my messages above?       
     02:39 PM, 29th Oct                   User                    I have explained the situatiom           02:40 PM, 29th Oct                 Fauzan                   Can you please share your registered email address.           02:40 PM, 29th Oct                   User                    Its facebook email. [email-masked]           02:40 PM, 29th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:41 PM, 29th Oct                   User                    Okay, no problem           02:41 PM, 29th Oct                 Fauzan                   Thank you for holding up           02:42 PM, 29th Oct                   User                    No problem..           02:43 PM, 29th Oct                 Fauzan                   as i have checked that you have placed 2 orders today and both of them is not conformed due to transaction issue           02:43 PM, 29th Oct                 Fauzan                   Plea
 se note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           02:44 PM, 29th Oct                   User                    Right. But now I am trying a different method. When i try to add the gift card, it says insufficient funds           02:44 PM, 29th Oct                 Fauzan                   can you please share the screenshot of the error           02:45 PM, 29th Oct                   User                    Please hold           02:45 PM, 29th Oct                   User                    Sorry, accidently got disconnected           02:48 PM, 29th Oct                   User                    Are u still there?           02:50 PM, 29th Oct                 Fauzan                   yes           02:51 PM, 29th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:53 PM, 
 29th Oct                   User                    Yes           02:53 PM, 29th Oct                   User                    I have sent u the screen shots above           02:53 PM, 29th Oct                 Fauzan                   we have not received can you please send it again           02:54 PM, 29th Oct                   User                    Okay           02:54 PM, 29th Oct                   User                             02:55 PM, 29th Oct                   User                    This is the gift card im using           02:55 PM, 29th Oct                 Fauzan                   please make sure that the balance on the card is not 0           02:58 PM, 29th Oct                   User                    It is not zero. I am very sure, as I have not used it once.           02:58 PM, 29th Oct                 Fauzan                   and the validity           02:59 PM, 29th Oct                   User                    I tried this card on and tried to pay, transaction f
 ailed twice and then now when i put in the gift card, it shows me as if I have used it.           02:59 PM, 29th Oct                   User                    It is valid           02:59 PM, 29th Oct                   User                    It is an error in the application. If it was not valid, it would not have added the first two times           03:00 PM, 29th Oct                 Fauzan                   we are really sorry for the inconvenience           03:00 PM, 29th Oct                 Fauzan                   we will raised a request to our relevant team to solve this issue as soon as possible           03:01 PM, 29th Oct                   User                    Okay, when should I expect the issue to be resolved?           03:02 PM, 29th Oct                 Fauzan                   it may take 24-48 hours           03:02 PM, 29th Oct                   User                    Okay. Is there any record of the complaint, which I will have to track?           03:03 PM, 29th O
 ct                 Fauzan                   we will update you on your email           03:04 PM, 29th Oct                 Fauzan                   can you please share you email address           03:04 PM, 29th Oct                   User                    Okay, will be looking forward to it. [email-masked]           03:04 PM, 29th Oct                 Fauzan                   we will update you on email           03:05 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           03:05 PM, 29th Oct                   User                    No its alright. Thank you           03:05 PM, 29th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           03:05 PM, 29th Oct                   User                    Welcome           03:05 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2188
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