Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 10:38:36 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:12 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:12 PM, 29th Oct                 Fauzan                   How may I help you?           02:13 PM, 29th Oct                   User                    regarding click and collect           02:13 PM, 29th Oct                   User                    is this ---> Babyshop (Centrepoint)  Trade Centre Road, Karama, Dubai, United Arab Emirates           02:13 PM, 29th Oct                   User                    near burjuman mall?           02:14 PM, 29th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:14 PM, 29th Oct                   User                    Ok           02:14 PM, 29th Oct                 Fauzan                   Thank you for holding up           02:16 PM, 29th Oct                 Fauzan                   the distance between Trade Centre Road, Karama, Dubai, United Arab Emirates and burjuman mall around 4-5 KM           02:18 PM, 29th Oct                   User                    is it?           02:18 PM, 29th Oct                   User                    is it the  Centrepoint, Sky Gardens?           02:20 PM, 29th Oct                 Fauzan                   yes           02:21 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           02:22 PM, 29th Oct                   User                    Ok.., if in-case I maka an order today via click and collect, when can I possible collect it? I want to buy costume for my kids, and we need them before Nov. 2?           02:22 PM, 29th Oct                   User                    *make           02:22 PM, 29th Oct                 Fauzan                   the click and collect order takes normally 4-5 business days to be ready for collection           02:24 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           02:26 PM, 29th Oct                   User                    How about home delivery how many day?           02:27 PM, 29th Oct                   User                    *days?           02:27 PM, 29th Oct                 Fauzan                   Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery will take a little longer if it is to one of these areas.           02:28 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           02:32 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218789