Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 10:26:01 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I need help. I need to return and change my order. Cause the size of the shoes is too big for me. How i can change it? I just received it today through delivery.           02:18 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:21 PM, 29th Oct                 Fauzan                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 
You can contact our customer support team on 80074636278 to book a return and to be notified of the refund amount based on our return policy.
 
You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             02:22 PM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           02:22 PM, 29th Oct                   User                             02:23 PM, 29th Oct                   User                    Alright. I will try to follow the instructions online or i will just go to any centrepoint store. Hope they will accept to change  the item.  Thanks a lot.           02:25 PM, 29th Oct                 Fauzan                   welcome           02:25 PM, 29th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           02:25 PM, 29th Oct                   User                             02:25 PM, 29th Oct                   User                             02:25 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218760