Subject: RE: Refund not processed(9771895414)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 04:18:38 +0000

Hi Seeta,

Please ensure that the agents are aware to use the business fetchr account when tracking.

This order shows that collection has been cancelled.

If it was returned – through which courier? Does customer have a proof?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 20, 2020 1:36 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed(9771895414)

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 1:45:18 PM
Subject: Refund not processed(9771895414)

Hi Team,

With reference to order number 9771895414 and AWB: 34142143819639.  Customer placed this order on Mar 04, 2020.

As per the tracking id the order has been cancelled on Mar 04, 2020. We have escalated the case to warehouse to process the refund. Warehouse responded that they did not receive any order and RMA.

Screenshot attached for your reference. Kindly look into this and do the needful.

Regards,
Abhishek Borgaonkar

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