Subject: RE: Missing item // 6226701785 // 1529166
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 04:15:48 +0000

Hi Seeta,

Kindly coach the agent as well and make sure we cross check that the full details are provided before sending it for approval.

1 . what’s the order date?
2. total order value?
3. customer’s order history.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 20, 2020 1:33 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item // 6226701785 // 1529166

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 2:21:35 PM
Subject: Re: Missing item // 6226701785 // 1529166

Hi Team,

Kindly update us in the following case as it pending for quiet a long time.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 10:29:19
Subject: Missing item // 6226701785 // 1529166

Hi Team,

Problem Statement: Missing item

Order Date : Sep 23, 2020

Order ID: 6226701785
Tracking ID: Z1827025
Assistance Required: Need further assistance

Issue Description: Order has been delivered to customer however, customer is complaining that the item: 162056758 - - Juniors Devon Foldable Travel Cot is missing.

Price of the item: SAR229.00

Child ticket: 1531968 has been raised, however no update has been received from the team.

Kindly look into this and assist further.

Regards,
Nitesh

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