Subject: Re: RE: Refund / Returned order / 6224102167
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:31:41 +0000

Dear Imran,      As your concern has been addressed and resolved hence, we are proceeding with the ticket # 166482 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 20 Oct at  2:31 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran, 
   
 As per your concern, we have successfully updated the shared AWB. Let us know if any further assistance is required from our end. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Vikash Kumar,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 
 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Tue, 20 Oct at 11:57 AM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

 

 It was marked as RTO on 30th Sept 2020 @ 14:50 on courier website. 

 

  

 

 

 

  
 From: K Nayan <[email-masked]>  
Sent: Monday, October 19, 2020 5:49 PM 
To: FarEye Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; [email-masked];
 Jessie Caparas <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6224102167 

 

 Hi Fareye team  

 

 Please do the changes as requested.  

 

 

 Thank you   

 K Nayan 

 +971-503650952 

 +971-045174436 

 

 

 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Monday, October 19, 2020 5:28 PM 
To: Mohd Imran <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Jessie Caparas <[email-masked]>; K Nayan <[email-masked]> 
Subject: Re: RE: Refund / Returned order / 6224102167 

 

   

External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 Greetings from FarEye !!! 
 
We would like to inform you that we have received your concern regarding status update, we request you to please share timestamp for the above shared AWB. 

 
 
 ++Nayan 
 
Please confirm if the changes need to be done. 
 
@Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Vikash Kumar, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 19 Oct at 6:42 PM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 Please check and mark this order as NDR. Shipment returned by courier partner. 

 

 

 

Regards,

 

 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Shakeeb Arsalan <[email-masked]>
 
Sent: Monday, October 19, 2020 4:39 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Refund / Returned order / 6224102167

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Jessie,

 

 

 

 
 
With reference to order #6224102167

 

 

 
Order Date:  Sep 14, 2020

 

 

 
Tracking ID: CRDSAL0067032920

 

 

 

 
 
The order has been returned to WH (RTO) on 30
 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

 

 

 

 

Thank you for your help.

 

 

 

 
 
Regards.

 

 

Shakeeb

 

 

 
 
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www.landmarkgroup.com 

 

 
 
166482:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com