Subject: Re: Refund approval for Order ID 9601795116 Ticket ID 1516896
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 19:59:04 -0700 (MST)

Hi Nikhil, 

Refunded. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, October 17, 2020 11:50:51 AM 
Subject: RE: Refund approval for Order ID 9601795116 Ticket ID 1516896 

Hi Fauzan, 

Have we checked with OLM if they handed this over to CONLOC? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, October 16, 2020 8:27 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund approval for Order ID 9601795116 Ticket ID 1516896 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 7:54:52 PM 
Subject: Fwd: Refund approval for Order ID 9601795116 Ticket ID 1516896 

Dear Team, 

Problem Statement: Refund not processed 

Order Date : Sep 06, 2020 

Order ID: 9601795116 

Return Tracking ID: RP0908001331 

RMA: 43402195 

Assistance Required: Need refund approval 

Issue Description: ​As per the online tracking, the items were returned back to us on Sep 17. But as per the WH team, the items were still not returned back to us. Please find the attached response from the WH team. 

​ 

Child ticket 1520795 is closed. The customer is with us since Dec 2019 and this is his 2nd order. 

Kindly provide approval for the refund. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 October, 2020 05:16:59 
Subject: Fwd: Kindly advise on Ticket ID 1516896 

Dear Team, 

Kindly do the follow up for this one. 

Regards, 

Nikhil. 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 9 October, 2020 22:57:46 
Subject: Kindly advise on Ticket ID 1516896 

Hi Team, 

Kindly assist us in below case. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 9 October, 2020 21:23:32 
Subject: Kindly advise on Ticket ID 1516896 

Hi Team, 

Problem Statement: Refund not processed 

Order Date : Sep 06, 2020 

Order ID: 9601795116 

Return Tracking ID: RP0908001331 

RMA: 43402195 

Assistance Required: Need refund urgently 

Issue Description: ​As per the online tracking, the items were returned back to us on Sep 17. But as per the WH team, the items were still not returned back to us. Please find the attached response from the WH team. 

​ 

Child ticket 1520795 is closed. Kindly assist. 

Regards, 

Nikhil 

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