Subject: Refund Approval - Missing Item case - Order ID 6230966429, Item ID 162326415
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 19:57:23 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, October 17, 2020 11:30:35 PM 
Subject: Refund Approval - Missing Item case - Order ID 6230966429, Item ID 162326415 

Dear Team, 

Problem Statement: Missing item 
Order Date: 07/10/2020 
Order ID: 6230966429 
Tracking ID: Z2015263 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 03 items but as per the customer he/she has only received 02 items, Under the consignment details we can see that all 03 items has been Delivered from our side. 

Customer history: 1 ITEMS OUT OF 03 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. THIS IS THE 5TH TRANSACTION WITH US SINE FEB'20. 

The missing item is 162326415 - babyshop - Remote Controlled Excavator the cost of the item is SAR 104.00. 

Kindly provide approval for the refund. 

Regards, 
Nikhil