Subject: Order status updating / compensation 6451166996
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ahmed Alkinj <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 19:36:57 -0700 (MST)

Hi Team, 

Issue statement: Order status update 
Order Date: Nov 13, 2019 
Order: 6451166996 

Issue description: The customer place the order on 13th of Nov for more than 1000 SAR so he was promised to get 10 vouchers worth 1000 SAR (as per the attachment), 
the status is not updated till now and the customer did not get the voucher yet. 

the customer now is asking for the vouchers 

Please assist in getting the status updated, and advise how can we compensate the customer. 

Regards 
Shakeeb