Subject: No response on Child Ticket - Order ID 2000189254
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 19:32:28 -0700 (MST)

Hi Team, 

Kindly assist us on the below case as the item has been retuned and RMA not processed yet. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 11:35:58 PM 
Subject: No response on Child Ticket - Order ID 2000189254 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 23, 2020 
Order ID: 2000189254 
Return Tracking ID: 44069182275 
RMA: 1000038400 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 06 (PFA). The refund is pending since then. The child ticket 1573445 was raised on Oct 11, but no response received. 

Kindly assist in closing the case. 

Regards, 
Nikhil