Subject: Re: RE: Refund issue case ID: 1535683
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:12:48 +0000

Dear Imran,     As per your concern, we have checked the shared AWB and found that the same has already been archived in our system due to which we cannot process any further status update for the same.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.        Ipsit Sharma Technical Engineer | Fareye       Call: +91 70-6595-6595         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                     Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.   
                           
                            On
                            Tue, 20 Oct at  6:53 PM
                            ,  Bhaskar Mandelia <[email-masked]>  wrote:
                             
 Hi Fareye Support, 

 

 Please go ahead. Confirm once done.  

 

 

 

  
 From: Mohd Imran <[email-masked]>  
Sent: Tuesday, October 20, 2020 5:22 PM 
To: FarEye Support <[email-masked]>; Bhaskar Mandelia <[email-masked]> 
Cc: K Nayan <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet
 Singh <[email-masked]> 
Subject: RE: RE: Refund issue case ID: 1535683 

 

 Looping 
@Bhaskar Mandelia. 

 

 

From: Mohd Imran  
Sent: Tuesday, October 20, 2020 5:07 PM 
To: FarEye Support <[email-masked]> 
Cc: K Nayan <[email-masked]>;
[email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: RE: RE: Refund issue case ID: 1535683 

 

   
 
 Hi 
@FarEye Support, 

 

 Date and time is 08 Jun 2020 15:43. 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Tuesday, October 20, 2020 4:57 PM 
To: Mohd Imran <[email-masked]> 
Cc: K Nayan <[email-masked]>;
[email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund issue case ID: 1535683 

 

   

External email sender, please take precaution.

 

 

 Dear Mohd, 

 

   

 
 In order to proceed further, please share Date & Time so that we can proceed further as well as we need confirmation from Vishwajeet, post-confirmation we will proceed
 further. 

 
 
 @Vishwajeet Please confirm on it.

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 20 Oct at 12:48 PM
, FarEye Support <[email-masked]> wrote:

 

 

Dear Mohd,​

 

 

 

 
 
We would like to inform you that we have received your concern regarding STATUS UPDATE we are working on the same and will update you soon.

 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 20 Oct at 12:39 PM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 Please check and mark the order # 6490622064 and AWB # CRDSAL0020030120 as RTO. We cannot track this shipment on fareye. 

 

 

 

Regards,

 

 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 20, 2020 6:33 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: Refund issue case ID: 1535683 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist to mark the below order as NDR. and process refund the shipment has been Retuned to Origin on
08/06/2020 but as per hybris the status is still Shipped.

 

 

 

 

 
Regards.

 

 

Fauzan

 

 

 

 

 

 
From:
"Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, October 17, 2020 11:43:13 PM 
Subject: refund issue case ID: 1535683

 

 

 

 

 
 
Problem Statement: Refund Not Processed

 

 

Order Date : May 10, 2020

 

 

Order ID: 6490622064

 

 

Tracking ID: CRDSAL0020030120

 

 

Assistance Required: Need refund for customer.

 

 

 

 
 
Issue Description the status of the order under above tracking ID CRDSAL0020030120 is return to origin and on hybris the status is still in transit

 

 

I escalated to WH to proceed for refund if they have already received the order they said they will update me but since then no update

 

 

 

 
 
please do needful

 

 

 

 
 
Regards,

 

 

CS Team Ammar Asif

 

 

 

 

 
 
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