Subject: Fwd: Refund for order ID 9799072937
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 20 Oct 2020 08:51:11 -0700 (MST)

Dear Team, 

With regards to Order ID 9799072937, Hiren has confirmed that the refund has been done but the customer is complaining the refund has not been done yet. 

Kindly assist for the refund. 

Regards, 
Nikhil. 

From: "Hiren Sadhwani" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 20 October, 2020 17:29:05 
Subject: RE: Refund for order ID 9799072937 

Hi team, 

This has already been refunded. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Tuesday, October 20, 2020 3:48 PM 
To: Hiren Sadhwani <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund for order ID 9799072937 

Hi [ mailto:[email-masked] | 
@Hiren Sadhwani ] 

Any update on this? The status still showing Bank transfer in progress. 

Thanks, 

Shababe Quamar 

From: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 11:43 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for order ID 9799072937 

Hi Malik, 

All the customer refunds will be initiated today and will be completed in this week. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 11:41 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for order ID 9799072937 
Importance: High 

Hi Hiren, 

Reminder please. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 9:36 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for order ID 9799072937 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in below case, customer is chasing us for refund. 

Regards, 

Fauzan 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 7 October, 2020 16:19:31 
Subject: RE: Refund for order ID 9799072937 

Hi [ mailto:[email-masked] | 
@Hiren Sadhwani ] , 

Please assist. 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 5:46 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund for order ID 9799072937 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to order # 9799072937 

RMA: 1000001447 

The refund status is still Bank Transfer In Progress. Kindly assist in processing the ticket 03624065 to refund for customer. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 7 October, 2020 02:38:00 
Subject: Refund for order ID 9799072937 

Hi team, 

With regards to Ticket ID 1523815, Order ID 9799072937 bank transfer is In-Progress. Ticket is pending since Sept 29. 

Kindly do the follow up. 

Regards, 

Nikhil. 

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