Subject: Re: RE: Refund Not Processed Order ID: 6227464462
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 15:48:54 +0000

Dear Imran,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 20 Oct at 12:50 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Mohd,​ 

   
  We would like to inform you that we have received your concern regarding the status update, we are working on the same and will update you soon.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Tamkin Raza, Technical Engineer

  FarEye- Enabling Digital Logistics

 
 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Tue, 20 Oct at 12:45 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support

 

 
 Please mark order # 6227464462 and AWB # CRDSAL0072425220 as RTO. Shipment returned by courier on 04th October 11:43.

 

 

 

 

Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 20, 2020 7:09 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund Not Processed Order ID: 6227464462 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team, 

 

   

 
 Problem Statement: Not Marked as NDR  

 
 
 Order Date:
Sep 26, 2020 

 
 
 Order ID:
6227464462 

 
 
 Tracking ID:
CRDSAL0072425220 

 
 
 Assistance Required: Marked as NDR 

 
 
 Issue Description: The order has been returned back to our warehouse on 04/10/2020 but still
 status not marked as NDR so please update the status so refund can be initiate. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

   

 

 
 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 19, 2020 2:48:08 AM 
Subject: Refund Not Processed Order ID: 6227464462

 

   

 

 Hi Team, 
 
Problem Statement: Refund Not Processed 
Order Date : Sep 26, 2020 
Order ID: 6227464462 
Return Tracking ID: CRDSAL0072425220 

 

Assistance Required: Need refund for customer. 

 

Issue Description: order was placed on Sep 26, 2020 and was shipped to Saudi post on Sep 27, 2020, However as per Saudi post website the order has been returned to shipper on 04 Oct 2019 and till now the status on hybris is in transit and we can not see any
 refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 
 
Regards, 
Ebrahim Hageb 

 

  

 

 
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