Subject: RE: RE: Refund issue case ID: 1535683
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Cc: K Nayan <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>
Date: Tue, 20 Oct 2020 13:22:09 +0000

Looping @Bhaskar Mandelia<mailto:[email-masked]>.

From: Mohd Imran
Sent: Tuesday, October 20, 2020 5:07 PM
To: FarEye Support <[email-masked]>
Cc: K Nayan <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: RE: RE: Refund issue case ID: 1535683

Hi @FarEye Support<mailto:[email-masked]>,

Date and time is 08 Jun 2020 15:43.

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:57 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: K Nayan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund issue case ID: 1535683

External email sender, please take precaution.
Dear Mohd,

In order to proceed further, please share Date & Time so that we can proceed further as well as we need confirmation from Vishwajeet, post-confirmation we will proceed further.
@Vishwajeet Please confirm on it.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954313955217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OhjzeZfjzIt2A9%2BWwJyzkTqCqNOf1qklEQ7n3ZMzfZw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954313965210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CSXFZP%2BI%2FG5xtb1bh0Sm%2FG1g%2FcwnTRmhFU3VBnBtPYA%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954313965210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g1qUrXRAddErkwmub4pLNp67ddZfDrbabi%2Fi4%2Fl4pJs%3D&reserved=0>

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On Tue, 20 Oct at 12:48 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mohd,​

We would like to inform you that we have received your concern regarding STATUS UPDATE we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954313995190%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=385h7lVZU%2FPNXza%2Bc%2BPJk5m3XoRnF4rqa32YuAD0Mmc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954313995190%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5gsufN31vun%2BurVru%2F%2FGIKzLlFkwq7sn9az93TPiiCs%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C104f747ada4847eca93b08d874f7a7e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954314005193%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YdO7X73xXOCMTLrbCc87GPf40hgH0VtLZyhicJh8hGQ%3D&reserved=0>

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On Tue, 20 Oct at 12:39 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please check and mark the order # 6490622064 and AWB # CRDSAL0020030120 as RTO. We cannot track this shipment on fareye.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 6:33 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ammar Asif <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue case ID: 1535683
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist to mark the below order as NDR. and process refund the shipment has been Retuned to Origin on 08/06/2020 but as per hybris the status is still Shipped.

Regards.
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 11:43:13 PM
Subject: refund issue case ID: 1535683

Problem Statement: Refund Not Processed
Order Date : May 10, 2020
Order ID: 6490622064
Tracking ID: CRDSAL0020030120
Assistance Required: Need refund for customer.

Issue Description the status of the order under above tracking ID CRDSAL0020030120 is return to origin and on hybris the status is still in transit
I escalated to WH to proceed for refund if they have already received the order they said they will update me but since then no update

please do needful

Regards,
CS Team Ammar Asif

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