Subject: RE: RE: Refund / Returned order / 6223969096
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Cc: K Nayan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 20 Oct 2020 13:21:25 +0000

Looping @Vishwajeet Singh<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]>

From: FarEye Support <[email-masked]>
Sent: Tuesday, October 20, 2020 4:57 PM
To: Mohd Imran <[email-masked]>
Cc: K Nayan <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>
Subject: Re: RE: Refund / Returned order / 6223969096

External email sender, please take precaution.
Dear Mohd,

In order to proceed further, we need confirmation from Vishwajeet,post-confirmation we will proceed further.

@Vishwajeet Please confirm on it.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/62c38b22bfbef98bfc7e3e091078194adfe501a2d5b27850e625836bb599e4f0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F62c38b22bfbef98bfc7e3e091078194adfe501a2d5b27850e625836bb599e4f0&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423480833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Re7FKPZ%2BcygPkWcYSXr6p%2BExziWiRTbaxukS153r2%2F8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423490790%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KSVR7frX3LG3%2FihJarqFJZROK2w4d3xqA4g3nw1gKzg%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423490790%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M%2BsdV5LYZDKo%2FOMa4LSkgtts4yLl%2B9%2FYVelvVm4SNMs%3D&reserved=0>

Call: +91 7065956595
[FarEye Signature banner]

[facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423500748%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c2zgb%2FVC%2FhGfkRX56AWxxJz4c8qZHwrohlQSnTalVBM%3D&reserved=0>
[Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423500748%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vvIkgVFYhs%2B2xa471JT9YiVLMfrKf%2BshnpKDitRoWMM%3D&reserved=0>
[Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423510703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=01m9DmZ1fXArB8DOTaCnXdlNlPqx10RTRk%2FAOyK0rsw%3D&reserved=0>
[Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423510703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rcHQUivdCU0V6X%2FaRpS0bcZr8S8RjiKoboBnME5Q2Tk%3D&reserved=0>
On Tue, 20 Oct at 12:40 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mohd,​

We would like to inform you that we have received your concern regarding status update we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/62c38b22bfbef98bfc7e3e091078194adfe501a2d5b27850e625836bb599e4f0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F62c38b22bfbef98bfc7e3e091078194adfe501a2d5b27850e625836bb599e4f0&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423520659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yauu6izFhsulpr%2FI7unlPzDKTjSkOv59OObTyqOBwwE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423520659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=82NxNd7XEve%2BZTAv2hCW5EOI3seLXHQVGtrWHqEGa5A%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423520659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=av4MDm9hpmqzf7XSkQ5mbBuYiYTXYf%2FUuybCUDOs%2F0k%3D&reserved=0>

Call: +91 7065956595
[FarEye Signature banner]

[facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423530614%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fe9PVbeZa8GKychwmjKdR7XYI1%2Fj%2FJGGIoT24T4NFeg%3D&reserved=0>
[Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423530614%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V15R4mGx%2FFd4cs4b3d1BboDgOdnTgbVi1LHiCCYaU%2BE%3D&reserved=0>
[Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423540571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gKwqrb1sWNUVoPS5BhkEGaTUBpyeDvstmx%2BWMtueitc%3D&reserved=0>
[Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423540571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=odAYRlhGcdJyJzJMV550Kzzb%2BK60F%2BP2pWAKcgv29zA%3D&reserved=0>
On Tue, 20 Oct at 12:20 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please mark as RTO Delivered.

23/09/2020        09:33

It is showing as Undelivered in portal.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk4MDMzMzksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.3zcLov7tU-EsN7ffK7IH-9uOaAT4uaRImufzL67iFqs]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 7:15 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / 6223969096

External email sender, please take precaution.
Hi Jessie,

With reference to order #6223969096
Order Date:  Sep 14, 2020
Tracking ID: CRDSAL0066971220

The order has been returned to WH (RTO) on 23 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C144cddbc8a2d4439290108d874f7aef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387954423550530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JyMKjK%2FZwLfISvZX%2FYNi5m430713IRyc8%2Fa2dwRqPkQ%3D&reserved=0>
166720:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com