Subject: Re: Refund approval: Case id - 1598346 Order Number: 8299991634
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 06:15:25 -0700 (MST)

Hi Team, 

Kindly advise us what can be done in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 6:04:57 PM 
Subject: Refund approval: Case id - 1598346 Order Number: 8299991634 

Hi Team, 

Please note that the customer has contacted us on a call in ticket id - 1598346 on 9/27/2020 since then the refund is pending for this return. 

We request you to please approve the refund for the below return. 

Problem statement: Refund Not initiated yet 

Child ticket id - 1600753, as per the response we received only one item at the warehouse. 

Case id - 1598346 
Order Number: 8299991634 
Order Created: 8/28/2020 
Return request created: 9/4/2020 
RMA - 43400425 

Item not received: 157388167 - - The First Years Suction Section Plate 
Item cost: KWD 2.90 

total order value: KWD 8.45 

Assistance Required: Process the refund on priority for both the items 

Issue description: Please note that as per the customer he has returned the two item for the below order through the LMG courier and shared the below return slip. 

However the refund has been initiated for only one item. We request you to check if we have received both the item and process the refund for the same. 

Regards, 
Manish