Subject: RE: Cancellation / Refund C&C order 6467604323
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>
Date: Tue, 20 Oct 2020 13:11:37 +0000

Hi Shakeeb,

Issue raised to tech to mark as uncollected.

INC0884146<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0884146>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 20, 2020 3:09 PM
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>
Subject: Re: Cancellation / Refund C&C order 6467604323

External email sender, please take precaution.
+Haedar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:20:50 PM
Subject: Cancellation / Refund C&C order 6467604323

Hi Imran,

Problem Statement: Cancellation / Refund C&C
Order date : Feb 28, 2020
Order ID: 6467604323
Tracking ID: 646760432322999991
Store Code: Max60224
Assistance Required: Need Urgent Collection for this order.

Issue Description: the customer placed the order on Feb,28th and as per the WH team the order was handed over to Dammam team on 29-Feb-2020.
We have not been updated by the store team regarding the order till now.

We need your assistance to get the status updated to not picked in order to get the customer refunded.

Please do the needful
Regards,
Shakeeb

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