Subject: Refund follow up! // 6218491182 // 1471377
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 20 Oct 2020 05:19:11 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 24, 2020 

Order ID: 6218491182 
Return Tracking ID: NA 
Assistance Required: Need refund to customer 
RMA: NA 

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. Items have been returned to Warehouse, however customer didn't received the refund. RMA has been deleted, as it is not showing in Hybris. 

Chile ticket: 1577469 has been raised, however no response received from them. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh