Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch
From: Jessie Caparas <[email-masked]>
To: Vinod Sharma <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 11:02:37 +0000

@seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please check for alternative phone numbers and reply here.

If needed - please email these customers.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Vinod Sharma <[email-masked]>
Sent: Tuesday, October 20, 2020 2:59 PM
To: Jessie Caparas <[email-masked]>
Subject: FW: RE: Fareye issue- Invoices Unable to Dispatch

Hi Jessie,

Can you pls support for below orders by providing correct contact details. As, we are unable to dispatch these orders due to wrong mobile number.

Please refer below mail for more details.

Invoice
Container ID
Error
6220142630
ECJED969312
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973478
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973487
504 Exceeption occured while creating shipment with fareye
6220142630
ECJED969316
504 Exceeption occured while creating shipment with fareye

Regards,
Vinod
+966 -564851785
IP-2056

From: Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 7:26 AM
To: Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch

Hi Vinod,
As per the trail mail, it seems the customer contact no is Invalid and Aramex is rejecting the order.
You need to get in touch with the concerned customer support team who will try to connect with the customer and can help with a valid number.

Once you received the number, please share with us in a ticket to update it.

Thanks & Regards,
Gaurav Kumar
APPLICATION  SUPPORT  -  WMS
Desk: +971 4 899 3265  ||   Cell: +971 50 193 9861
Email Id : [email-masked]<mailto:[email-masked]>

From: Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:24 AM
To: K Nayan <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch

++ LMG Wms team

From: K Nayan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 10:44 PM
To: Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch

Hi Gaurav & Snehel

Can you please check this issue.

Thank you
K Nayan
+971-503650952
+971-045174436

From: Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:53 PM
To: K Nayan <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch

+ Naseem

Regards,
Vinod
+966 -564851785
IP-2056

From: Vinod Sharma
Sent: Monday, October 19, 2020 6:52 PM
To: K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch

Hi Nayan- Pls support

Regards,
Vinod
+966 -564851785
IP-2056

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 6:40 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Fareye issue- Invoices Unable to Dispatch

External email sender, please take precaution.
Dear Vinod,

We checked and found that we are getting the following response from Aramex end for the shared Invoices:

{
  "status": "error",
  "message": "Invalid Consignee Telephone",
  "shipmentID": "",
  "shipmentLabelUrl": ""
}

Kindly update the value of the attribute recipientPhoneNumber1 which is highlighted below and then ask the user to re-disptach.

{
  "actualWeight": "12.0",
  "unitWeight": "kg",
  "recipientArea": "Warqan",
  "containerArray": [
    {
      "containerid": "ECJED969312",
      "cweight": "2.0",
      "clength": "40.0",
      "cheight": "40.0",
      "cwidth": "40.0"
    },
    {
      "containerid": "ECJED969316",
      "cweight": "10.0",
      "clength": "46.0",
      "cheight": "16.0",
      "cwidth": "125.0"
    }
  ],
  "deliveryTimeslot": "1",
  "paymentType": "COD",
  "cashOnDeliveryAmount": "783.0",
  "cashCurrency": "SAR",
  "concept": "Lifestyle",
  "recipientCountry": "SA",
  "recipientTown": "Madinah",
  "deliveryInstructions": "Footwear/Apparel",
  "facilityId": "EJ",
  "goodsOriginCountry": "Post Box no - 23679",
  "orderDate": "2020-08-31",
  "orderNbr": "6220142630",
  "orderTime": "00:16:10",
  "quantity": "2",
  "recipientAddressLine1": "City - Hamra",
  "recipientAddressLine3": "Warqan",
  "recipientCity": "Madinah",
  "recipientCountryCode": "SA",
  "recipientEmailAddress": "[email-masked]<mailto:[email-masked]>",
  "recipientName": "Bushra Al Harbi",
  "recipientPhoneNumber1": "+9666509389598",
  "recipientPostCode": "04-3-17-1441",
  "senderAddressLine1": "Landmark Arabia",
  "senderAddressLine2": "Opposite BAFCO Warehouse",
  "senderAddressLine3": "Post Box no - 23679",
  "senderCity": "Jeddah",
  "senderCountryCode": "SA",
  "senderEmailAddress": "[email-masked]<mailto:[email-masked]>",
  "senderFaxNumber": "96648164037",
  "senderName": "ABHISHEK",
  "senderPostCode": "1234",
  "territory": "SA",
  "Type": "FORWARD",
  "warehouseCode": "2399999",
  "undefined2": "Hybris",
  "undefined3": "622014263023999991",
  "undefined4": "Footwear/Apparel",
  "undefined5": "KSA JEDDAH CONLOC"
}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429325644%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BB6LL%2FGkEsFXm1pNOlIH4RLc6lvitbWtyKqwveu0evI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429335636%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QWrU%2BBrmx3nYbwjJKtUNLypJG9Ghf6IFpqwVcYK5dpY%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429345633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BntLTVNETPC6XzoPQ062fVrdRxhvjXdHldA3eaj9L8I%3D&reserved=0>
Call: +91 70-6595-6595
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On Mon, 19 Oct at 7:57 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vinod,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding dispatch issue, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429385607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V8v4LKDzElbRJmHERhPGUZIbOrK%2BeyB3%2BnTYLWPEM8k%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429395608%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u3Qg6FnANrsJlvd5H1M1b%2Fh9Vzpdzkf2wRUgY7VaaME%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf5d0f030bafe44b2622c08d874e72697%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387883429395608%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oBiwmkKE%2FGld%2BeHIWBmq3umwxjJE3FVkGDfrjX5EB54%3D&reserved=0>
Call: +91 70-6595-6595
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On Mon, 19 Oct at 7:45 PM , Vinod Sharma <[email-masked]<mailto:[email-masked]>> wrote:
Hi FarEye Team,

Please support for below invoices

Invoice
Container ID
Error
6220142630
ECJED969312
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973478
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973487
504 Exceeption occured while creating shipment with fareye
6220142630
ECJED969316
504 Exceeption occured while creating shipment with fareye

Regards,
Vinod
+966 -564851785
IP-2056

From: Jed Ecomreturn2 <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 3:53 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: RakeshKhatri <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>
Subject: Fareye issue

Dear sir

Below order still unbale to dispatch 504 & 400 error showing .

Invoice
Container ID
Error
6220142630
ECJED969312
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973478
504 Exceeption occured while creating shipment with fareye
6220931787
ECJED973487
504 Exceeption occured while creating shipment with fareye
6220142630
ECJED969316
504 Exceeption occured while creating shipment with fareye
Invoice
Container ID
Error
6231382247
ECJED1060622
400 " Exception occured while fetching COD amount ERROR
6226656069
ECJED1017895
400 " Exception occured while fetching COD amount ERROR
6228083219
ECJED1040890
400 " Exception occured while fetching COD amount ERROR

Regard
BHIM
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