Subject: Cancellation / Refund C&C order 6467604323
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 03:50:50 -0700 (MST)

Hi Imran, 

Problem Statement: Cancellation / Refund C&C 
Order date : Feb 28, 2020 
Order ID: 6467604323 
Tracking ID: 646760432322999991 
Store Code: Max60224 
Assistance Required: Need Urgent Collection for this order. 

Issue Description: the customer placed the order on Feb,28th and as per the WH team the order was handed over to Dammam team on 29-Feb-2020. 
We have not been updated by the store team regarding the order till now. 

We need your assistance to get the status updated to not picked in order to get the customer refunded. 

Please do the needful 

Regards, 
Shakeeb