Subject: Re: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]>
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 10:23:06 +0000

Dear Vishwajeet,     ​Thanks for the confirmation.     @Jessie we have successfully updated the shared AWB, let us know if any further assistance is required from our end.              You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Arpana Raj | Technical Engineer        FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 20 Oct at  1:58 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Pls change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, October 19, 2020 9:50 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]> 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please share your cofirmation for the above shared request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Sun, 18 Oct at 6:48 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greetings from FarEye !!! 
 
We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Vikash Kumar, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 18 Oct at 6:28 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Order status in Fareye Portal is showing as Undelivered. 

 

 

 

 

 

 

 
 Please update as RTO delivered. 

 

 

 
 01/10/2020        11:01 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Sunday, October 18, 2020 4:49 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: REFUND PROCESS / Returned order 6226781757

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Jessie,

 

 

 

 

 
With reference to order #6226781757

 

 

Order Date:  Sep 24, 2020

 

 

Tracking ID: CRDSAL0071622720

 

 

 

 

 
The order has been returned to WH (RTO) on 1st October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards.

 

 

Shakeeb

 

 

   

 

 

 
 
From:
"Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, October 17, 2020 9:10:01 AM 
Subject: REFUND PROCESS

 

 

 

 

 

Hi team

 

 

 

 

 
Problem Statement: process refund.

 

 

Order Created: Sep 24, 2020

 

 

Order Number: 6226781757

 

 

Tracking ID: CRDSAL0071622720

 

 

Assistance Required: Need urgent refund.

 

 

Issue Description: the order returned to origin and the customer is complaining about late refund.

 

 

 

 

 
Regards

 

 

Hemyar.

 

 

   

 

 

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www.landmarkgroup.com 

 

 

 
 
166028:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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