Subject: Re: RE: Refund approval.
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:16:12 +0000

Dear Jagmohan,     As per your concern, we have successfully updated the shared AWB. Let us know if any further assistance is required from our end.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Vikash Kumar,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 20 Oct at 11:46 AM
                            ,  Jagmohan Urmaliya (TCS) <[email-masked]>  wrote:
                             
 Dear Tamkin, 

 

                I feel I had shared all the necessary details. We have already received the Carrier Picked status from fareye on 16th Aug and after that we were waiting for final delivery status ‘Delivered or NDR’.   Final delivery
 status would be received to you via courier partner so why AWB date is required ? 

 

 Anyways for you info Shipment was consumed in OMS at 14-AUG-2020 02:13:08. 

 

   Please publish the final delivery message. 

 

 Regards 

 Jagmohan 

 

 

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, October 20, 2020 7:20 AM 
To: Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam
 <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund approval. 

 

 
External email sender, please take precaution.

 

 

 Dear Jagmohan, 

 

  

 
 
 As there is nothing pending at our end as of now, we are proceeding with the ticket # 164452 closure. Should you need any further information, please do not hesitate to
 contact us on [email-masked] or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

 

 

 An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently
 closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sun, 18 Oct at 4:17 PM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Jagmohan, 

 

   

 
  As per our previous mail, please help us with the required details so that we can proceed further with the case. Else If the issue is already
 resolved we would request you to allow us for the case closure. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Vikash Kumar, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Fri, 16 Oct at 5:07 PM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Jagmohan, 

 

   

 
 
As conveyed earlier in the previous mail, in order to proceed further Please help us by
confirming the timestamp for shared AWB.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Vikash Kumar, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 

 
 
164452:211857

 

 

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