Subject: Re: RE: Refund issue case ID: 1535683
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 07:18:46 +0000

Dear Mohd,​        We would like to inform you that we have received your concern regarding STATUS UPDATE we are working on the same and will update you soon.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 20 Oct at 12:39 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

 

 Please check and mark the order # 6490622064 and AWB # CRDSAL0020030120 as RTO. We cannot track this shipment on fareye. 

 

 
 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 20, 2020 6:33 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund issue case ID: 1535683 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist to mark the below order as NDR. and process refund the shipment has been Retuned to Origin on
08/06/2020 but as per hybris the status is still Shipped. 

 

   

 
 Regards. 

 
 
 Fauzan 

 

   

 

 
 
From:
"Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, October 17, 2020 11:43:13 PM 
Subject: refund issue case ID: 1535683

 

   

 
 
 Problem Statement: Refund Not Processed 

 
 
 Order Date : May 10, 2020 

 
 
 Order ID: 6490622064 

 
 
 Tracking ID: CRDSAL0020030120 

 
 
 Assistance Required: Need refund for customer. 

 

 
 
 Issue Description the status of the order under above tracking ID CRDSAL0020030120 is return to origin and on hybris the status is still in transit 

 
 
 I escalated to WH to proceed for refund if they have already received the order they said they will update me but since then no update 

 

 
 
 please do needful 

 

 
 
 Regards, 

 
 
 CS Team Ammar Asif 

 

   

 

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