Subject: RE: Refund Not Processed Order ID: 6227464462
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, K Nayan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 07:15:43 +0000

Hi @FarEye Support<mailto:[email-masked]>

Please mark order # 6227464462 and AWB # CRDSAL0072425220 as RTO. Shipment returned by courier on 04th October 11:43.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 20, 2020 7:09 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed Order ID: 6227464462
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Not Marked as NDR
Order Date: Sep 26, 2020
Order ID: 6227464462
Tracking ID: CRDSAL0072425220
Assistance Required: Marked as NDR
Issue Description: The order has been returned back to our warehouse on 04/10/2020 but still status not marked as NDR so please update the status so refund can be initiate.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 2:48:08 AM
Subject: Refund Not Processed Order ID: 6227464462

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 26, 2020
Order ID: 6227464462
Return Tracking ID: CRDSAL0072425220

Assistance Required: Need refund for customer.

Issue Description: order was placed on Sep 26, 2020 and was shipped to Saudi post on Sep 27, 2020, However as per Saudi post website the order has been returned to shipper on 04 Oct 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly process the refund asap .

Regards,
Ebrahim Hageb

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