Subject: RE: RE: Refund approval.
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>
Date: Tue, 20 Oct 2020 06:16:11 +0000

Dear Tamkin,

               I feel I had shared all the necessary details. We have already received the Carrier Picked status from fareye on 16th Aug and after that we were waiting for final delivery status ‘Delivered or NDR’.   Final delivery status would be received to you via courier partner so why AWB date is required ?

Anyways for you info Shipment was consumed in OMS at 14-AUG-2020 02:13:08.

  Please publish the final delivery message.

Regards
Jagmohan

From: FarEye Support <[email-masked]>
Sent: Tuesday, October 20, 2020 7:20 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Jagmohan,

As there is nothing pending at our end as of now, we are proceeding with the ticket # 164452 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866007067%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4MMmmlDtfkvNuUpemrQzdVHUaV1EbFilvtrd29KcXb8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866007067%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FeVY%2FnMhV7wC0J69dA2fORCAneQEpDD5AOxpLE6WpKg%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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On Sun, 18 Oct at 4:17 PM , FarEye Support <[email-masked]> wrote:
Dear Jagmohan,

 As per our previous mail, please help us with the required details so that we can proceed further with the case. Else If the issue is already resolved we would request you to allow us for the case closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866026980%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LwEc5is5TMmgB%2FPWy7%2F3Vk9chRaq0g5x13nYNxoabJw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866036935%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1Hq61%2Fh%2FjG5imkfvTF8VNkgLd9plOVk%2FUPgMAfctmgs%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

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On Fri, 16 Oct at 5:07 PM , FarEye Support <[email-masked]> wrote:
Dear Jagmohan,

As conveyed earlier in the previous mail, in order to proceed further Please help us by confirming the timestamp for shared AWB.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866056849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4YLPtn7bMiOaTCC4HXqk%2Br%2BBQ%2FgbtoQwNEjHMoG7BXU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866056849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Owqxh7ADNkxHkCsgzBVRiLmC%2BO5bc6Bk6ffIBERahF4%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866056849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6y9YQc74C%2F1ax1HGy1u58t6iKB1oVf7zqj9Vy57NQ14%3D&reserved=0>
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On Fri, 16 Oct at 4:00 PM , Vishwajeet Singh <[email-masked]> wrote:
Hey,

Pl push the NDR status again.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Friday, October 16, 2020 9:53 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Vishwajeet,

Please find below order number and AWB "6215730382 - FP08141000129". And share your confirmation for the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866076761%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cj8KW%2FqC3r7XuMM6qZzxQK%2FGRWE8zeP88jnYqqeIoI0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866076761%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nfinq0dWSKFPXn3I98yx0vCTiNk5Arbo14GCHoyRsWQ%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ca99b74d802324f724d4008d874a6fdc6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387607866086718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZFz85A%2BTuhyASgMpaD4UeitqBAOXiveHMGRwkumht64%3D&reserved=0> | Call: +91 70-6595-6595

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