Subject: RE: Missing return item issue //// 9602143164 /// 161539913
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pooja Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 06:03:19 +0000

Hi @Atmaram Tiwari<mailto:[email-masked]>, @Pooja Sharma<mailto:[email-masked]>,

Please assist to delete cancelled RMA 1000002414 , to be able to create new RMA for item 161539913. Order 9602143164

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 20, 2020 9:48 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Missing return item issue //// 9602143164 /// 161539913

External email sender, please take precaution.
Hi Team,

Please advise regarding the following.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 8:26:43 AM
Subject: Missing return item issue //// 9602143164  ///   161539913

Hi Team,

Ticket- 1478712
Child Ticket- 1576172

Problem Statement: Missing return item issue

Order Date : Sep 8, 2020
Order ID: 9602143164
RMA: 1000002414
Tracking ID: RP0915000766

Assistance Required: Need urgent refund

Issue Description: Customer reported that the item has been collected by the courier team but there is no information regarding collection on the tracking page.

Also, courier team updated that they have not collect the item may be some other courier team collected it.

The item name is 161539913 - - Plain Top with Tie Ups and Full Length Printed Pyjama Set and cost of it is AED 36

Please check and update item statusand note that the RMA is cancelled now.

The child ticket has been closed without any resolution kindly check and advice.

Thank you for your help

Regards,
CS Team Shivani Rani

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