Subject: RE: Amount Deducted Twice // 6205560970
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 05:40:41 +0000

Hi Fauzan,

Second deduction for order 6205560746.

Ticket 1357186. Please send reminder to get bank details to process refund.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 20, 2020 6:12 AM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Amount Deducted Twice // 6205560970
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us if the amount has captured under the below SADAD transaction ID.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 1:56:43 AM
Subject: Amount Deducted Twice // 6205560970

Hi Team,

With reference to the order number: 6205560970
Customer's email: [email-masked]<mailto:[email-masked]>

The customer is claiming that the amount has been deducted twice, and shared with us the proof PFA as he provided both transaction IDs:
P1000000000004758688
P1000000000004758686

Need your assistance.
Please refund if the amount has been deducted.

Regards
Ebrahim Hageb

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