Subject: Technical Issue//Order ID: 7406743531
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 19 Oct 2020 20:37:10 -0700 (MST)

Hi Team, 

Kindly help us to close the below case. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 19, 2020 4:11:21 AM 
Subject: Technical Issue//Order ID: 7406743531 

Hi Team 
Problem Statement: Technical Issue 
Order Date: Oct 6, 2020 
Order ID: [ callto:6205766397 | 7406743531 ] 
Tracking ID: NA 
Total Value: 3.97 

Issue Description : The Customer placed the order on Oct 6, 2020 , and it is pending since then. 

Case History : The customer reached out to us on Oct 16, 2020 , and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue. 
PFB the attached screenshot of the response from warehouse. 

Assistance Required : We request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Ebrahim Hageb