Subject: Re: Refund Follow up! // 6214922616 // 1490859
From: Shakeeb Arsalan <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 20:32:27 -0700 (MST)

[ https://landmark.atlassian.net/browse/REL-122944 | https://landmark.atlassian.net/browse/REL-122944 ] 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, October 10, 2020 9:48:30 AM 
Subject: Refund Follow up! // 6214922616 // 1490859 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 9, 2020 

Order ID: 6214922616 
Return Tracking ID: 46071594741;H133D1D 
Assistance Required: Need refund to customer 
RMA:24068149 

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1499747 has been created, however no update has been received from the team. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh