Subject: Refund Not Processed Order ID: 6227464462
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 19 Oct 2020 20:09:04 -0700 (MST)

Hi Team, 

Problem Statement: Not Marked as NDR 
Order Date: Sep 26, 2020 
Order ID: 6227464462 
Tracking ID: CRDSAL0072425220 
Assistance Required: Marked as NDR 
Issue Description: The order has been returned back to our warehouse on 04/10/2020 but still status not marked as NDR so please update the status so refund can be initiate. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 19, 2020 2:48:08 AM 
Subject: Refund Not Processed Order ID: 6227464462 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 26, 2020 
Order ID: 6227464462 
Return Tracking ID: CRDSAL0072425220 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Sep 26, 2020 and was shipped to Saudi post on Sep 27, 2020, However as per Saudi post website the order has been returned to shipper on 04 Oct 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb